Talk to us like we are across the counter.
Order a device, ask about your skin, request a free routine map or just check we are real people. We answer six days a week, and we like the questions.
Fastest ways to reach us
Phone is quickest for orders and urgent questions. The form suits everything else, and we reply within one business day, usually much sooner.
I called with a question about mixing the Elixir with my retinol and got a genuinely knowledgeable answer in five minutes, no upsell. That phone call is why I ordered.
Support that feels like the product
The ritual does not end at checkout, and neither do we. Every order arrives with a plain language guide, and every customer gets direct access to the same phone line, no ticket numbers, no chatbots pretending to be people.
- Week one check in offer on every device order, take it or skip it
- Free routine mapping around the skincare you already own
- Repair first warranty service: if we can fix it, we fix it fast
- Sixty day home trial honored without interrogation
Shipping, returns and the fine print
How fast is shipping?
Orders confirmed before 2pm ET ship the same business day from Florida. Standard shipping is free US wide and typically arrives in three to five business days. Priority options are available at cost, and the Complete Ritual set always ships priority, on us.
How do returns work under the home trial?
Contact us any time within 60 days of delivery (90 for the Ritual set). We email a prepaid return label, you send the product back complete and in reasonable condition, and the refund is issued to your original payment method within five business days of arrival. No restocking fees, no essay required.
Do you ship outside the United States?
Not yet. We are keeping our footprint where we can guarantee fast shipping and easy returns while we grow. Join the list through the form above and choose Something else, and we will email you the moment your country opens.
What payment methods do you accept?
For phone and form orders we send a secure payment link that accepts all major cards, Apple Pay and Google Pay. You never need to share card details by phone or email, and we will never ask you to.
Can I buy Velárya as a gift?
Absolutely, and honestly the packaging was designed with this moment in mind. Mention it is a gift when ordering and we will include a handwritten note, hide the pricing and time delivery to your date. Gift recipients get the full 60 day trial from their delivery date, not yours.
I have a skin condition. Can you advise me?
We can explain exactly what our devices do and do not do, and we are glad to. What we will not do is play dermatologist: for medical skin conditions, your physician's guidance comes first, always. Bring us their advice and we will help you fit Velárya around it, or tell you plainly if it should wait.
Skip the form. Hear a human voice.
Nine seconds of ringing, then a real conversation with someone who uses these products every day.